Genuinely Useful Online Will Service FAQ

How does the online Will service work?

Our online Will Service is designed to be simple and user-friendly. Here’s how it works:

1. Answer a series of guided questions about your assets, beneficiaries, and final wishes.
2. Make a 50% payment at the end of the questionnaire.
3. Our Will Writer will prepare a draft, which you will then approve.
4. Once complete, you’ll receive a legally valid Will that you can download and sign or, if you choose, print, bind, and send to you with signing instructions. It’s that easy!

How much does it cost to create an Online Will?

Our pricing is transparent.

• A single Will cost £99
• Joint Wills cost £185
• Mirror Wills cost £175
• There are also some add-ons available, which you can see on the checkout page.

We collect 50% of the cost upfront to begin the process. This covers the resources and expertise involved in drafting your will. The remaining balance is paid once the will is finalized. 

Why do you collect 50% of the Will price upfront?

We collect 50% of the Will price upfront to ensure a seamless and committed process for both you and our team. This initial payment allows us to begin working immediately on drafting your Will, covering important upfront resources such as legal expertise, administrative support, and document preparation.

By splitting the cost, we also aim to make the payment process more manageable for you while ensuring that we can deliver a high-quality service tailored to your needs. Rest assured, your investment is secure, and we’re committed to guiding you through every step of this important process.

Is the online process secure?

Absolutely. We take your privacy seriously and use advanced encryption to protect your personal information. Your data is stored securely and is only used to create your Will—it will never be shared or sold to third parties.

What happens if I don’t complete my Will?

Without a completed Will, your assets will be divided according to the local laws instead of your preferences. This can lead to family disputes and unintended outcomes. Completing your will ensures your wishes are honoured and provides clarity for your loved ones during difficult times.

Can I make changes to my will after I’ve completed it?

Yes, life circumstances change, and so can your Will. By writing your Will with us, you get:

• Unlimited updates to your Will within the first year.
• Complimentary Will review every 3 years.

How long does it take to finish my online Will?

Most people complete their Will in under 30 minutes. Our step-by-step process is designed to guide you through quickly and efficiently, saving you time while ensuring everything is covered.

Is the Will legally valid once I complete it online?

Yes, your Will is legally valid once it’s signed and witnessed according to your local legal requirements. We provide clear instructions on how to finalize your Will to meet legal standards.

Do I need a lawyer to complete my online Will?

Our service is designed so that most people don’t need a lawyer. If your situation is straightforward, our guided online Will services provide everything you need to create a valid and thorough Will. If you have complex assets or unique needs, please contact us directly – Certainty Estate Planners offers extensive Estate Planning Services that can meet the needs of individuals with complex estates, international assets, and special needs provisions (living trusts, arrangements for assisted living, etc.) Certainty Estate Planners is an affiliate member of the Society of Will Writers.

I’ve started my Will but haven’t finished it. What should I do?

It’s simple to pick up where you left off! Just head back to https://certaintyestateplanners.co.uk/online-will-creator/. Our system saves some of your answers (the pop-up forms) for up to 14 days, so while you need to start again, many of the forms will already be pre-filled. Remember to avoid using incognito mode, as it may prevent your progress from being saved. Don’t wait—complete your will today and secure your legacy!

A form is frozen/doesn’t let me continue. What should I do?

If the form isn’t letting you continue, here’s what you can do:

1. Double-check that all the required fields are filled out. Missing information could prevent the form from moving forward.
2. For the postcode field, make sure it contains at least 6 characters. If you don’t know the postcode, you can temporarily use the placeholder “000000” to proceed, and we can collect it later via phone or email.
3. Ensure there are no accidental spaces or formatting errors in the fields.

If the issue persists, don’t worry—we’re here to help! Feel free to contact our support team, and we’ll resolve the problem immediately.

Why do you need to contact me for confirmation of certain details?

We may need to contact you to confirm specific details to ensure your Will is accurate, legally compliant, and truly reflects your wishes. Estate planning requires precision, and even small errors or omissions could lead to complications down the line. By verifying details directly with you, we can avoid any misunderstandings and tailor your will to your unique circumstances.

This process is especially important for verifying the legal names of beneficiaries, accurately listing assets, or confirming executors and guardians. It also allows us to address any specific questions or special requests you might have that require further clarification.

Please rest assured that any information you share with us will be handled with the highest level of confidentiality and professionalism. We treat your personal and sensitive details with care and follow strict privacy practices at every step of the process.

This personalized approach allows us to create a complete, legally valid Will that captures your exact intentions. If you have any concerns or need assistance during this step, our team is always here to help: info@certaintyestateplanners.co.uk or via the chat button on the right.

I have assets abroad or business assets. Does the online Will cover it?

The Online Will does not cover assets you have abroad or any business assets. These types of assets often fall under different legal jurisdictions or require specific documentation tailored to their unique nature. If you have selected that you have assets abroad or a business, we can help,p and we will contact you about it.

For assets located abroad, it’s important to understand that different countries have their own inheritance and tax implications rules. You may need to create a separate Will in the country where those assets are held or consult a professional familiar with international estate planning to properly address them. Without taking these additional steps, those assets may be subject to local laws that could override your intentions.

Similarly, business assets require careful planning to account for aspects like ownership structure, succession planning, and tax considerations. It’s vital to involve an experienced estate planner (such as Certainty Estate Planners) to create a tailored strategy that ensures your business is managed or transferred according to your wishes. This might include setting up trusts, drafting a business succession plan, or creating separate legal documents in conjunction with your personal Will.